Privacy Policy

Scope

This policy describes what Finished Basement Flood Pros learns about visitors to finishedbasementflood.info and callers of the number shown there, and how that information is used. By visiting the site or placing a call, a person accepts the practices described below.

Information Collected

A phone call can produce the caller's number, the time and length of the call, an approximate location based on the number and, where the phone system records, an audio recording.

A site visit can produce an IP address, a description of the browser and device, the page that referred the visitor and a log of pages viewed. The site never asks for payment card numbers, Social Security numbers or bank details.

How Information Is Used

The information is used to route calls, check call quality, understand how the site is used, detect fraud and abuse, and meet legal duties.

Sharing

A caller's number, location and description of the damage go to the restoration company that handles the call, so that it can respond. Vendors that run the phone system, the web host and analytics tools also receive the data they need to do that work.

Information may also be disclosed when a legal process or a safety emergency calls for it.

Cookies and Analytics

Cookies and similar tools may be used to count visits and keep pages working. A visitor can block or delete them in browser settings, and the pages still load without them.

Retention and Security

Records are kept only as long as the purposes above or the law require. Reasonable safeguards protect them, but no method of storing or sending data online is completely secure.

Your Choices

Residents of some states may ask what personal information is held, ask for a correction or ask for deletion. Send a message by phoning (888) 603-7319 or emailing contact@finishedbasementflood.info.

Children and Changes

The site is aimed at adults facing a home emergency, and information from anyone under 13 is not knowingly collected. A revised policy takes effect when it is posted.